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We have a no exchange/return policy, and all sales are final. If you have received an incorrect product, or damaged item, please contact us with your name, order number, and the nature of the issue. Should your replacement product be out of stock, we will send out your replacement item as soon as we have more, or offer an alternative.
USPS does not guarantee a delivery time frame. U.S. shipments typically take 2-4 business days from the date the package is received by the postal carrier.
Our shipping costs are intended to cover order processing, packaging and handling, and delivering the items to you. We typically ship items via USPS Priority Mail. We do not currently offer Express or Overnight shipping, or have the ability to ship internationally. Shipping rates are based on current USPS rates, and vary depending on the products ordered and the shipping address. To determine your specific shipping cost, simply add the items to your cart, input your address, and calculate the shipping rate.
Processing time on in-stock products typically ship within 2-3 business days. We are a small, family owned and operated business, but we will do everything we can to get your items to you as quickly as possible!
You will receive an order confirmation email once your order has been submitted. Once your shipment is in process, you will receive a shipping confirmation email with tracking information. It may take up to 24 hours for the tracking information to display online.
We will ship orders to the address provided during the checkout process. We do not have the ability to change your shipping address once the package has shipped. Once the orders are received by the postal carrier, we are no longer responsible for the shipment. You are responsible for filing a claim with the carrier for damaged or lost shipments, and we will quickly proceed once a resolution has been determined. We will be happy to walk you through this process!
Shipping fees are not refundable for undeliverable, or refused shipments.
Hello, I am trying to order your dried jujubes. Your website suggests there are 4 in stock. But when I put 4 in the cart and try to check out, it gives a message saying it does not have that many. Could you check on your system? Thanks, -Amber
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